Knowing when (and why) to stop and listen
“The presenting problem and the real (or underlying) problem are different.” Joe Shaffner on Peter Block’s book, “Flawless Consulting: A Guide to Getting Your Expertise Used.”
“The presenting problem and the real (or underlying) problem are different.” Joe Shaffner on Peter Block’s book, “Flawless Consulting: A Guide to Getting Your Expertise Used.”